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Privacy and Cookies Policy

Privacy and Cookies Policy

Collection and Processing of Personal Data
The collection and processing of personal data have been designed to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data.

Arta Design may, unilaterally and at any time, change, modify, add to, or correct this Privacy Policy without prior notice.

Data Controller
The data controller is Arta Design, with an office at Rua Melvin Jones, Volta do Gaio.
You may contact us at any time regarding data protection matters via email at info@arta-design.com or by phone at +351 289 315 078.

Legal Basis for Collecting and Processing Personal Data
By accessing and using the Arta Design website, its content, and/or our services, the user freely and explicitly consents, through an unequivocal affirmative act, to the collection and processing of personal data provided, either requested or optionally supplied, by Arta Design under the terms set out here.

Purpose of Processing Personal Data
The personal data provided and collected by Arta Design are used for the following purposes:

  • Sending informational communications about our services;

  • Developing our business and services;

  • Sending promotional communications.

The legal basis for collecting and using your personal data for customer support and marketing purposes is your consent.

Legal Grounds for Processing Personal Data

  • Consent of the data subject;

  • Necessity for entering into or performing a contract;

  • Compliance with legal obligations;

  • Legitimate interest outweighing the rights of the data subject;

  • Defense or exercise of rights in legal proceedings.

Categories of Personal Data We Process

  • Name and Contact Information: name, email, address, phone number, etc.;

  • Demographic Data: age, gender, country, and preferred language;

  • Usage Data: interaction with services, pages visited, search terms, device and network data, IP address, device identifiers, language, and regional settings;

  • Location Data: precise (GPS, cell towers, Wi-Fi hotspots) or approximate (e.g., derived from IP);

  • Content: files and communications when necessary to provide services.

Cookies Policy
A cookie is a text file placed on your device containing information about your browsing. Cookies do not damage your device and help improve your experience.

Types of Cookies:

  • Essential: access to specific areas of the website;

  • Analytical: monitor website usage and performance;

  • Functionality: store user preferences to avoid reconfiguration.

Persistent and Session Cookies

  • Persistent: stored in the browser for future visits;

  • Session: temporary, deleted upon leaving the site.

Disabling Cookies
You can disable cookies in your browser, but some services may not function properly. Please refer to your browser's "Preferences" or "Help" menu.

Personal Data Security
Arta Design takes measures to protect data against loss, destruction, unauthorized access, misuse, or alteration, in compliance with legal standards.

Internal procedures include detecting, investigating, and notifying the CNPD of personal data breaches within 72 hours.

Retention Period
Personal data will be retained only for as long as necessary for the purpose for which it was collected.

For customer service and marketing purposes, data will be retained for 12 to 18 months from the date of consent or last contact, unless consent is withdrawn.

Data Subject Rights (ARCO)
Data subjects may request:

  • Access, correction, or deletion of personal data;

  • Withdrawal of consent;

  • Restriction of processing;

  • Data portability.

Contact us via email: info@arta-design.com or by registered mail: Rua Melvin Jones, Volta do Gaio 8125-502 Vilamoura.

Complaint to the Supervisory Authority
You may file a complaint with the National Data Protection Commission (CNPD) if dissatisfied:

Rua de São Bento, n.º 148, 3º, 1200-821 Lisbon
Tel.: +351 213 928 400
Email: geral@cnpd.pt

Consumer Information
According to Article 18 of Law No. 144/2015, consumers may resort to Alternative Dispute Resolution (ADR) entities, such as:

CIMAAL – Center for Consumer Information, Mediation, and Arbitration of the Algarve
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel.: +351 289 823 135
Email: apoio@consumidoronline.pt / cimaal@mail.telepac.pt
Web: https://www.consumidoronline.pt

Electronic Complaints Book
Clients or users may submit complaints through:

  • Electronic Complaints Book

  • Physical Complaints Book at our headquarters

  • Email: info@arta-design.com

Arta Design will formally communicate the decision and keep the complainant informed in complex cases.